The most frequently asked questions from renters
- You can find the official cancellation policy here under point 7.4.
- If you want to cancel the trip, please contact the lender with your request.
- With booked cancellation insurance you can get a refund if you are infected by the coronavirus at the beginning of the trip or are under medically prescribed quarantine.
- If you booked on or after March 13th, the official MyCamper cancellation policy applies, which you can find here in section 7.4.
- If you wish to cancel your booking, please contact the lender with your request.
Please contact the lender directly if you wish to postpone your booking.
MyCamper's official cancellation policy applies unless otherwise agreed with the lender. If you agree to cancel the rental by mutual agreement, we will not charge the service fee and insurance fee for all bookings made before 30.4.2020. For bookings with start of the trip after the end of April, we refer to the current events and regulations of the official authorities.
Yes, it is. When sending a booking request, you also have the possibility to ask questions to the lender. In case of uncertainty about the coronavirus, it is advisable to discuss this with the lender in advance. In concrete terms, this means that you can ask the lender whether a free cancellation is possible in case of restrictions caused by the coronavirus.
MyCamper is a camper sharing platform based in Switzerland. You can book a camper for your next holiday online easily and conveniently on MyCamper. We offer you a cost effective option of renting a camper from a private person. MyCamper does not own any vehicles; rather it brings camper owners together with prospective lessees. In the camper profile, you can see where you can take possession of the camper. You do not just find camper vans and camper buses but also caravans on MyCamper.
Yes, in order to get in touch with the lessor, you need to register on MyCamper with your name and email address. You can see all of the messages which you have sent to lessors in the user area. You can also find the details of previous bookings. You can register here: Registration
You can find the right camper in the camper search. Here, you can filter the available campers according to availability, number of persons, location, type etc. In the camper profile, you will find the detailed facilities which it provides, as well as the terms and conditions of rental. Once you have found a suitable vehicle, you can send a booking request to the lessor. Should you have any further questions, you can send a message to the lessor via the platform.
In order to get in touch with the lessor of your requested camper, you send him or her a booking query. You will increase your chances if you also upload a photo of yourself and tell the lessor your travel plans. You can communicate with the lessor using the chat function. Should the lessor agree to your booking query, he or she will accept this. The period of travel is then blocked for you. You then receive an email message and can complete a binding booking on MyCamper. Should your requested camper have activated the immediate booking function, you can make a binding book without the need to send a booking query. Following payment of the rental price, we send you and the lessor the rental contract.
Once you have found a suitable and available camper for your holiday on MyCamper, you can contact the owner using the “Booking enquiry” button. During this process, you notify the owner of the trip and request the camper for the specified period of time. Should the lessor agree to the enquiry, he or she will accept the booking. You receive an email notification and can then make a binding booking for the camper and look forward to your camping trip.
Immediate booking Campers which have a flash symbol can be booked immediately. This means you can book the requested camper directly online without waiting for confirmation from the lessor. Booking enquiry In case of a booking enquiry, you introduce yourself to the lessor and request the required period of time from him or her. Once the lessor has accepted your enquiry, you can book the camper.
Campers cannot be reserved on MyCamper. Once you are in touch with the lessor and have sent a booking enquiry, you can discuss the subsequent course of action with the lessor. The lessor can block his or her camper for the requested period of time at his or her discretion. We would recommend that you do not get in touch with the lessor until you know from when untill when you wish to go camping.
You can also rent a camper at short notice on MyCamper. So that the booking takes effect, the lessor merely needs to issue his or her agreement. The average response time of the lessor is stated in his or her camper profile. In case of an immediate booking, the earliest possible start for the rental is 3 days following the date of the booking. Your lessor then has an opportunity to prepare everything.
The lessor decides the minimum rental period for the respective season. You can find the minimum rental period in the camper profile. The search function takes the minimum rental period into account and you are only shown campers which are suitable for your travel plans.
Of course, you can see the camper before booking. This can be agreed directly with the lessor.
The lessors on MyCamper decide the included mileage themselves. You can find the included mileage in the camper profile – many lessors also offer unlimited mileage. In case that you wish to travel further than the included mileage, you can discuss this with the lessor directly. Many lessors agree to additional mileage if you pay a small surcharge.
When sending the booking enquiry, you tell the lessor the travel destination, so that he or she can consider your plans. The travel destination can be an important criterion for the lessor when making his or her decision and deciding whether to accept or reject your booking enquiry. Should your plans change, it is best to inform the lessor of these using the Message function.
In case of a booking query: you need to ask the lessor first whether you can extend the booking. Should the lessor agree to this, he or she will confirm the extension to your holiday. Once the lessor confirms the extension request, you receive an adjusted invoice or you are requested to pay the additional sum by credit or debit card. In case of an immediate booking: should the vehicle be available for longer, you can carry out an extension without the agreement of the lessor. The difference will also be billed to you or you will be requested to pay this by credit or debit card.
Should you wish to book an option for the camper, you need to ask the lessor first. Should the lessor agree, he or she will confirm this. You are then requested to pay the difference (either by invoice or credit or debit card, depending on the payment method you have chosen).
Additional Insurances such as interior, roadside assistance, cancellation insurance or luggage insurance can be booked retrospectively. You are then requested to pay the insurance costs (either by invoice or credit, depending on the payment method you have chosen).
Unfortunately, it is not possible to cancel a camper which has been booked on MyCamper free of charge. A binding rental transaction is entered into, as soon as you complete the booking. Unless otherwise stated in the lessor’s camper profile, the terms and conditions of cancellation of MyCamper apply. We recommend that you take out cancellation insurance. Then, part of the rental price will be paid by the insurance company in case of a claim. For your camping trip, you can take out the cancellation insurance of Baloise during the booking process.
Up to 60 days prior to the start of the rental: MyCamper service charge* and insurance premiums;
59 to 31 days prior to the start of the rental: MyCamper service charge*, insurance premiums and 60% of the lessor share;
30 days prior to the start of the rental: Total price
* MyCamper service charge 15%-25% of the rental price
- Up to 60 days prior to the start of the rental: 100% of the MyCamper service charge* and 100% of the insurance fees
- 59 to 31 days prior to the start of the rental: 100% of the MyCamper service charge*, 100% of the insurance fees and 60% of the lessor share
- 30 days prior to the start of the rental: 100% of the rental price
*The MyCamper service charge is 10%-25% of the rental price
After taking possession of the camper, you have 24 hours to report any defects. Please report these to MyCamper in writing (firstname.lastname@example.org) and to the lessor. Should it not be possible to correct the defects, and should you not wish to use the defective camper, you can cancel the booking. We will support you with the search for a replacement camper for your holiday.
Should the lessor not be able to fulfil the contractually agreed service, you will be reimbursed for the whole of the rent. However, you cannot bring any further claims for damages. We, at MyCamper, will assist and support you with the search for a replacement camper. However, it is not possible for us to guarantee this unfortunately.
The MyCamper-Baloise insurance is valid in Europe and in the countries bordering the Mediterranean, excluding Kosovo, the Russian Federation, Georgia, Armenia, Azerbaijan and Kazakhstan. In the case of transport by sea, the insurance cover is not interrupted if the place of departure and destination are within this area.
No charge is payable for additional drivers at MyCamper. Include the names of the additional drivers in the booking process, so that these also appear in the contract. Should you wish to add a driver after the booking process has been completed, you can add in hindsight.
You can include the names of the second drivers in the booking process, so that these also appear in the contract. Should you wish to add a second driver after the booking process has been completed, you can enter the name in the booking details that it also appears in the rental contract (relevant to the insurance).
For most campers and vans, a category B driving licence suffices. Should a camper weigh more than 3.5 tonnes, you need a category C driving licence. The required driving licence is stated in the camper profile. For caravans the BE card is usually required.
The lessors on MyCamper decide themselves whether they wish to set a minimum age and minimum period of time for which the driving licence has been held. Information concerning the minimum age and minimum period of time for which the driving licence has been held can be found in the camper profile.
You can rent a camper from MyCamper even if you do not live in Switzerland. Please bear in mind that people who do not live in Switzerland can only rent campers which are covered by the lessor’s third-party insurance. Campers which are covered by the MyCamper-Baloise insurance cannot unfortunately be rented if you do not live in Switzerland.
You remit the rent to MyCamper. We send the lessor’s share to him or her after the start of the rent. The deposit is not remitted with the rental price, rather this is paid to the lessor directly.
You can pay for your camping trip either by credit (Visa & Mastercard) or by advance payment. Payments are due within 20 days or at the latest 1 day before the start of the rental period.
Please state the booking reference, so we can assign the remittance to you quickly and easily.
Payments are due to MyCamper within 20 days. Should you not be able to comply with this for various reasons, please get in touch with us, so that we can find a solution. We can also arrange payment in instalments.
You can calculate the total cost by multiplying the daily price of your requested camper by the number of nights. Should you also wish to book extras or additional insurance, these costs must be added to the rental price.
The VAT and the MyCamper service fee are added. Also you can book additional options during the booking process. These include roadside assistance, interior insurance, cancellation or baggage insurance. The lessor can also set the interior insurance as obligatory, then it cannot be voted out. In addition, further options which are offered by the lessor can be booked for the relevant camper.
At MyCamper, the booking takes place in accordance with number of nights, as with a hotel and not in terms of number of days. A rental night starts at 2 pm as standard and ends at 11 am the following day. The precise handover times are agreed directly with the lessor. The handover time is set out in the rental contract. Should you wish to collect the vehicle before 2 pm or return it after 11 am, you can book half a night extra.
The standard collection and return times are set by the lessor. The lessor can set different times for during the week and at weekends. Should you wish to collect or return the camper at a different time, you can book half a day extra during the booking process. You can find information concerning the collection and return times in the camper profile.
As the prices are set by the lessor, these can change. However, it goes without saying that the price will not change once the booking has been completed.
No, it is sufficient for one lessee to sign the handover report. The insurance coverage can be guaranteed with the signature of one lessee.
As a rule, you as the lessee must return the camper in the same state it was in when you took possession of it. You are responsible as the lessee for internal cleaning and the lessor is responsible for external cleaning. Some lessors offer internal cleaning for a surcharge. The camper profile tells you whether the lessor offers internal cleaning.
Yes, when collecting the camper, you pay the deposit specified by the lessor. The amount of the deposit is stated in the camper profile and rental contract. The deposit can be remitted to the lessor or paid in cash, depending on his or her request.
Yes, there is a rating system, and we would really appreciate it if you would rate the rented camper after your trip. By doing this, you can help other users choose a suitable camper. After your camping trip, we will send you a link to submit a rating. The lessor is also requested to rate you as a lessee.
We actively encourage our lessees to share their experiences. The best way of doing this is to write a travel report, where the travel route, campsites, sights and personal tips are described. You can place a travel report directly on MyCamper after your trip. Simply upload a few photos and write a text to go with them. Other users really appreciate travel inspirations and travel routes.
There are two possible types of insurance. Either the camper is insured by the lessor as a rental vehicle over the whole year. With this insurance, not only the owner but also all lessees receive appropriate assurance. The other option is for the camper to be covered via MyCamper-Baloise insurance. This insurance is offered on a daily basis and is included in the rental price for the camper.
During the booking process you can book a breakdown assistance with our partner, the Baloise insurance. Should you be a member of TCS, you must ensure that rental vehicles are also included. We would recommend that you clarify this, so that you covered in the event of a breakdown. Further information concerning breakdown insurance can be found here: Insurance
Should you have booked roadside assistance via MyCamper, get in touch with Baloise. The contact details and information concerning the subsequent course of action were provided to you with the rental contract. Should the booked camper include roadside assistance, you get in touch with the provider and organise repair with a local company. The contact information of the roadside assistance provider can be found in the rental contract.
The excess for claims with our MyCamper-Baloise insurance is already reduced to a minimum as standard. As a hirer, you pay only CHF 200 excess in the event of liability or comprehensive insurance damage (if the camper is covered by MyCamper-Baloise insurance). As soon as the Basler has given the confirmation of the taking over of the costs, you will be charged the deductible. You will then receive the deposit back from the lessor.
Should the camper be damaged, you are obliged to inform the lessor immediately. Depending on the case, it is also essential to inform the local police. Damage (accident) to a third-party vehicle/third-party property (= claim under third-party liability insurance): Fill in the European accident report if a third party is involved in the loss event. The report can generally be found together with the vehicle documents. Report the incident to the respective insurance company. The method of insurance is shown in the camper profile or rental contract. Damage (accident) to the rented vehicle (= claim under comprehensive/partial insurance): Report the incident to the respective insurance company. The method of insurance is shown in the camper profile or rental contract.
A claim is reported to Baloise by phone (0800 24 801 1 and +41 58 285 28 28 for connection problems abroad) or online (link according confirmation mail).
The following documents are required by Baloise in the event of a claim: Booking confirmation and handover report, copy of the vehicle registration document, driving licence of the driver, european accident report (a must in case of liability claims)
You note the claim number of Baloise (should the camper be covered by the MyCamper-Baloise insurance) and forward this onto the lessor. You, as the lessee, are responsible for bringing the insurance claim. Once you have returned the camper to the lessor, he or she will have the damage repaired and take it to the garage of his or her choice. Once the damage has been corrected and the camper is fit for its next adventurer, the lessor receives a completion letter from the insurance company.
Unfortunately, the credit cannot be assigned to another user.
It is not possible to receive payment of the credit in cash.
Should your question not be answered, please feel free to get in touch with us. Send us an email to email@example.com. We would be happy to answer your question personally and appreciate you helping us to optimise our FAQs.