1. Scope and general principles
Your trust and the protection of your privacy is of great importance to us. We therefore take the protection and security of your personal data very seriously. Your data will therefore only be collected, processed, used and stored in compliance with the applicable laws on data protection and data security.
2. Data transmission via the internet
The internet is an open network which is available to everyone and does not therefore represent a secure environment. Although each data package is always transmitted in an encrypted form, this does not apply to the sender or recipient. Moreover, it is possible for data to be transmitted abroad and thus possibly to a country with a lower standard of data protection than Switzerland, even if the sender and recipient are located in Switzerland. MyCamper accepts no liability for the security of data transmitted via the internet.
3. Collection of personal data
We collect personal data (any information that concerns an identified or identifiable person) to facilitate your usage and offer you the best possible service. The extent and type of data collection depends on whether you visit our platform only to access information or whether you make use of services we offer.
(a) Use of our platform to access information
If you use our platform purely for information purposes, you need not supply any personal data. We only collect and use the data concerning you which your internet browser automatically transmits, such as the pages accessed, the IP address, the internet browser used, the language and version of the internet browser used, the date and time of access etc.
When you visit our website for information purposes, we collect and use this data only in an anonymised form to enable you to visit our platform, for statistical purposes and to improve our services. By using our platform, you consent to our processing this data.
(b) Personal data which you supply to us and information which we receive through your use of the website
We collect such personal data and information to the extent that you provide it (e.g. when creating a profile on MyCamper, when booking, when receiving contact requests over Salesforce and when using our live chat system Intercom). Especially when you create a profile on MyCamper, various personal data is collected such as name, address, email, date of birth, telephone number, profile picture etc. along with other important data concerning the rental vehicle, vehicle location, possible damage to the vehicle etc. Electronic copies of driving licences, vehicle identification cards and other important documents are also created. By sending us such data, you consent to our processing this data.
When you select a payment provider on our site for payment, this provider also receives certain personal data such as your name, address and account details. It is also possible that your credit card provider will carry out a credit check. Your payment provider will supply you with further details.
Furthermore, we collect information about the services you use and the way you use them, for example, the data that is exchanged between lessee and lessor when a booking is made via the platform, such as the name and telephone number of the lessee and the lessor, reservation/usage data, messages/contact forms etc. By using our platform and our services, you consent to our processing this data.
All of this data is treated as strictly confidential and only stored for as long as is necessary to process the contract and order. Moreover, we carry out all data processing procedures (e.g. collection, processing and transmission) in accordance with the statutory requirements.
4. How we use and process personal data
We store, process and use the information and personal data collected as per item 3 for the provision, maintenance, protection and improvement of the platform, i.e. to process a booking, to use other services on the platform, for customer support or to fullfil legal and contractual obligations.
If you use our live chat system Intercom or create a profile with us and log in, we can also record whether you or which users are currently on the platform.
We may also process and use your address and contact information for marketing and market research purposes. In particular, we evaluate the information and personal data collected as per item 3 in-house and determine where our lessees and lessors come from etc. For third-party marketing purposes, data is only passed on where this is permitted under the law.
You can unsubscribe from our newsletter at any time. You will find the link for this at the end of each newsletter. By doing so, you revoke your consent or object to continued use of your data for the purpose of dispatch of the newsletter.
6. Personal data forwarded by us
You further agree that after taking out the insurance offered by Baloise Insurance Ltd in connection with MyCamper, your customer data will be passed on to Baloise Insurance Ltd and will be used by the latter for the conclusion, processing, claims handling and for individual product offers of the Baloise group. In the event of a claim, MyCamper receives anonymised data (e.g. type of claim) for statistical purposes from Baloise Insurance Ltd. This data cannot be traced back to you as an individual. If there is an unusual accumulation of claims within a certain period, MyCamper may also receive personal claims data (e.g. first name and last name), in order to check possible consequences for the contractual relationship between MyCamper and the lender/renter (e.g. requirements for termination).
7. Web tracking and services of third-party providers
7.1 General information
When you visit the Platform, information may be automatically stored on your computer. This takes the form of so-called "cookies" or a similar file that helps MyCamper in various ways, such as to learn about the preferences of visitors to the Platform and to improve the Platform. Most browsers allow you to delete cookies, prevent their installation or generate a warning before a cookie is installed. You can find more information about this in the browser instructions. MyCamper will only use automatically stored information for statistical analysis and in particular will not associate it with any personal data provided to MyCamper.
7.2 Web analytics services
We use web analytics services from the following providers:
- Google Analytics;
- Google Tag Manager;
Hotjar is a web analytics service provided by Hotjar Ltd. ("Hotjar") (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe), which enables MyCamper to analyse the use of the Platform. Hotjar stores this data on servers in Europe (Ireland). Information about the opt-out plug-in can be found here: https://www.hotjar.com/opt-out
7.3 Social PlugIns
7.4 Other tools
MyCamper uses Intercom, a web analytics and chat service provided by Intercom Inc, 98 Battery Street, Suite 402, San Francisco, CA 94111, USA ("Intercom") for statistical analysis of how visitors use this website. Intercom logs your page views and page activity. This data is used to create anonymous usage profiles that form a basis for web statistics. Intercom stores this data on servers in the USA. You can find more information about Intercom's data protection here: https://www.intercom.com/terms-and-policies#privacy.
By using this platform, you consent to the processing of data collected about you in the manner and for the purposes set out above.
8. Data security
MyCamper takes appropriate technical and organisational security measures to protect personal data, especially against accidental or intentional manipulation, loss, destruction or attacks by unauthorised persons. Our security measures are continuously improved in line with technological developments.
9. User rights
You have the right at any time to demand confirmation from us as to whether personal data of yours is processed.
If we process your personal data, you have a right to access, in particular with regard to the following information: (a) what data is processed; (b) the purpose for which it is processed; (c) the categories of personal data which we process; (d) the recipients or categories of recipients to whom your personal data has been disclosed; (e) if possible, the planned duration for which your personal data will be stored; (f) the existence of a right to rectification or erasure of personal data concerning you or to the restriction of processing by us or a right of objection to processing; (g) where the personal data was not collected directly from you, all available information about the source of the data; (h) the existence of automated decision-making. Furthermore, you have the right to know whether your personal data has been transmitted to a third country or an international organisation.
Furthermore, you have the right at any time to demand the immediate rectification, completion, restriction, blocking or erasure of the personal data stored about you. Should legal regulations not allow erasure, your personal data will be blocked instead. Moreover, you have the right to be informed by us of any rectification, completion, restriction, blocking or erasure of your data. In the event of any breach of the protection of personal data, we shall also inform you if this entails a high risk for personal rights and freedoms.
The officer responsible for this can be reached via firstname.lastname@example.org or via MyCamper AG, Steinenvorstadt 79, 4051 Basel. The exercise of your above-mentioned rights is free of charge for you.
If you do not agree to our data processing, you can also notify the Federal Data Protection and Information Commissioner (FDPIC) and/or the responsible supervisory authorities in the EU.