We want you to enjoy a carefree holiday. Therefore, all vehicles on MyCamper come with appropriate insurance. Either you are insured using the Allianz-MyCamper insurance solution or using the insurance provided by the lessor. The method of insurance is shown in the vehicle profile on MyCamper. The insurance takes effect automatically, once you start your trip.
The Allianz-MyCamper insurance solution comprises the following levels of coverage: Third-party liability, partial and comprehensive insurance and gross negligence.
Excess for partial insurance per claim: CHF 500*
Excess for comprehensive insurance per claim: CHF 1000*
*In order to reduce the excess for claims under fire and theft and the comprehensive coverage, you can take out collision damage waiver during the booking process and reduce the excess of up to CHF 5000 by 10%.
The insurance cover applies in Switzerland and the Duchy of Liechtenstein, as well as in Albania, Andorra, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Macedonia, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Serbia and Montenegro, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Hungary, United Kingdom of Great Britain and Northern Ireland, Cyprus and in other countries which are not listed where the Swiss number plate is recognised as proof of insurance in accordance with international treaties.
Report the event to Allianz by email, once you are back from your camping trip (except in case of liability being incurred and damage which prevents you from continuing your journey). Use the following email address for the loss report: email@example.com.
Allianz requires the following documents in the event of a claim:
Inform the lessor of the Allianz claim number. The lessor will have the repairs carried out once the damage has been reported. The lessor will retain the deposit and get in touch with you once the damage has been corrected and reimburse you the difference, should any funds remain.
The vehicle profile on MyCamper tells you what insurance cover the camper has. Campers which are insured via the lessor’s insurance are covered as rental vehicles. In case of non-motorised campers (caravans), the liability is covered via the towing vehicle.
As a rule, Europe and countries bordering the Mediterranean. For details, please see the general terms and conditions of insurance of the lessor’s policy.
When contacting the insurance company, it is best to have the rental contract and handover report to hand. Here, you can find the details of the lessor and camper. Should this concern an accident involving a third party, please also have the European accident report to hand.
Inform the lessor of the insurance claim number. The lessor will have the repairs carried out once the damage has been reported. The lessor will retain the deposit and get in touch with you once the damage has been corrected and reimburse you the difference, should any funds remain.
Should the camper not already have roadside assistance or should your own insurance exclude rental vehicles, you can take out Europewide roadside assistance via our partner, the Europäische Reiseversicherung (ERV). The surcharge is CHF 30 per week and CHF 4 for each additional day.
ERV assumes the costs in case of an accident, breakdown or theft within Europe. In each case of damage which must be compensated, an excess of 10% (minimum CHF 100) will be deducted from you as the lessee.
The following services are insured (this list is not exhaustive):
The full-service package can be viewed in the General terms and conditions of insurance here. Link general terms and conditions of insurance
The insurance is valid in Europe for the duration of the rental stated in the rental contract. The insurance cover starts, once the insured vehicle is outside of a zone of 50 kilometres linear distance from the collection location stated in the rental contract.
Please contact the emergency helpline on +41 848 801 803 (24 h Service). Please have the following documents to hand:
Should roadside assistance already be covered in the lessor’s insurance, he or she will provide you with the necessary documents directly.
The scope of cover varies from insurance policy to insurance policy.
As a rule, Europe and countries bordering the Mediterranean. For details, please see the general terms and conditions of insurance of the lessor’s roadside assistance policy.
Please contact the emergency helpline of the respective insurance company. You will receive the telephone number and the roadside assistance insurance policy from the lessor. Please have the following documents to hand:
By taking out the excess insurance, the lessee can reduce the excess for comprehensive insurance claims relating to the rental vehicle (excluding inventory) by 10%. Therefore, in case of an insured event, ERV will pay 90% of the excess which is owed under the vehicle’s insurance. Any consequential costs such as loss of bonus, premium increase or loss of rental are excluded. The amount of the insurance cover depends on the respective excess. However, it is limited to a maximum of CHF 5000 per rental contract.
You can find detailed information in the General terms and conditions of insurance.
The insurance applies to the vehicle rented by you as the lessee (policyholder) and runs for the duration of the rental in accordance with the rental contract.
Should you take out the excess insurance in the booking process, you are still obliged to pay a deposit to the lessor. In this way, the lessor has security for damage which is not covered by the comprehensive insurance, such as inventory and payment of the excess. In case of a loss event, you are reimbursed the part of the excess by ERV.
Please contact the claims line of ERV on +41 58 275 27 30 or firstname.lastname@example.org. Please have the following documents to hand:
The cost share of all participants and the pro rata vehicle rental costs are covered in case the trip is cancelled prematurely. The maximum sum insured is CHF 10,000
The following events are insured if you, as a lessee, cannot start your planned trip or need to cut it short, provided that these events occurred after completing the booking (this list is not exhaustive):
o of an insured person,
o of a co-traveller,
o of a close relative of the policyholder (lessee) who is not travelling,
o of the direct deputy in the place of employment, should the presence of the insured person there be essential.
The cancellation insurance is limited to the camper rent concluded via MyCamper.
Should a claim arise, this must be reported to the ERV immediately. Please contact the 24 hour emergency helpline +41 848 801 803 or the claims department of the ERV, PO Box, 4002 Basel, tel.: +41 58 275 27 27, email@example.com. Please also report the claim to MyCamper and the lessor immediately.
The following documents must be submitted to ERV: