Insurance for hirers

All-round insurance with Baloise.

We want you to have a carefree holiday. That's why all vehicles on MyCamper are insured accordingly. They are either covered by our MyCamper-Baloise insurance solution or by the insurance provided by the rental company. You can find out how the camper is insured from the vehicle profile on MyCamper. The insurance cover will automatically come into effect as soon as you start your trip.

 


The camper is covered by MyCamper-Baloise insurance

 

Coverage

The MyCamper-Baloise insurance solution includes the following covers for the rented vehicles: Third party liability, partially and fully comprehensive. In the case of a caravan, the third party liability insurance covers the towing vehicle. Depending on the vehicle, the interior is also compulsorily insured (this can be decided by the lessor). You as a renter can supplement the insurance protection for the rented vehicle according to your needs: Cancellation costs insurance for the camper renters, luggage insurance and breakdown service. You can find the General Insurance Conditions here.

 

Deductible and liability per claim: CHF 200


  • Third party liability: Covers damage caused by you as a renter to another vehicle or property
  • Casco: Covers damage caused by natural forces, snow slide, theft, animals, glass, vandalism and assistance as well as damage caused by falling objects (e.g. hail, falling snow, theft, collision with animals, broken glass) and collision and fire damage to the camper caused by you as the renter, without interior space (e.g. collapse, impact, tipping over, lightning, fire, sinking in and out)

 

Area of applicability

The MyCamper-Baloise insurance is valid in Europe and in the countries bordering the Mediterranean, excluding Kosovo, the Russian Federation, Georgia, Armenia, Azerbaijan and Kazakhstan. In the case of transport by sea, the insurance cover is not interrupted if the place of departure and destination are within this area.

 

In case of breakdown

Report the damage to Baloise either by telephone (0800 24 80 11 and +41 58 285 28 28 in case of connection problems abroad) or via online damage report (link according to the booking confirmation of the camper rental) as soon as you are back from your camping holiday (except in case of liability damage and damage that prevents you from continuing your journey). 


The following documents are required by Baloise in the event of a claim:

  • Rental contract (including handover protocol and, if available, confirmation of the vehicle value)
  • Copy of the vehicle registration document
  • Driver's license from the handlebar
  • European accident protocol (a must for liability claims)


Inform the lessor of the Basler's claim number. Once the damage has been reported, the landlord will take care of repairing the damage. The landlord will retain your deposit and contact you after the damage has been repaired to refund the difference, if any. 

 


The camper is insured via the lessor’s insurance

 

Coverage

The vehicle profile on MyCamper tells you what insurance cover the camper has. Campers which are insured via the lessor’s insurance are covered as rental vehicles. In case of non-motorised campers (caravans), the liability is covered via the towing vehicle.

 

Area of applicability

As a rule, Europe and countries bordering the Mediterranean. For details, please see the general terms and conditions of insurance of the lessor’s policy.

 

In case of a claim

When contacting the insurance company, it is best to have the rental contract and handover report to hand. Here, you can find the details of the lessor and camper. Should this concern an accident involving a third party, please also have the European accident report to hand.

 

Inform the lessor of the insurance claim number. The lessor will have the repairs carried out once the damage has been reported. The lessor will retain the deposit and get in touch with you once the damage has been corrected and reimburse you the difference, should any funds remain.

 


Roadside assistance

 

If the breakdown service is not already available on the camper or your own insurance company excludes rental vehicles, you can take out a Europe-wide breakdown service through the Baloise. 

 

Coverage

The breakdown service provided by Baloise covers costs in the event of a traffic accident, breakdown, vandalism or theft within Europe. 


The following services are insured (non-exhaustive list):

 

  • On-site breakdown service and towing - actual costs
  • Standing fees (parking costs) up to CHF 250
  • Recovery of the camper up to CHF 5000
  • Forwarding of spare parts, if these cannot be procured on site
  • Return journey of all inmates to their place of residence in Switzerland or onward journey to the original destination if the vehicle is not repaired on the same day can be. The costs are covered up to a maximum of CHF 1000 per case for the journey home or onward by public transport or for a maximum of 5 days and 500 CHF per case for a rental vehicle of the same category as the insured vehicle.
  • Overnight stay, provided that the journey home or onward journey on the same day is no longer
  • is possible or the repair is not possible within 5 days, up to 150 CHF per passenger and night, in total a maximum of 1200 CHF per case.
  • Return transport of the unroadworthy vehicle to the lessor's usual garage if it cannot be repaired within 24 hours (Switzerland) or within 5 days (abroad). 
  • Organisational service around the incident such as ordering a taxi, organising a rental car or return flight


The full-service package can be viewed in the General terms and conditions of insurance.

 

Area of applicability

The insurance is valid during the rental period specified in the rental agreement. MyCamper Baloise insurance is valid in Europe and in the countries bordering the Mediterranean Sea, excluding Kosovo, the Russian Federation, Georgia, Armenia, Azerbaijan and Kazakhstan. In the case of transport by sea, the insurance cover is not interrupted if the place of departure and destination are within this area.

 

In case of a breakdown

Please contact the emergency helpline on +41 848 801 803 (24 h Service). Please have the following documents to hand:

  • Copy of the rental contract
  • Policy number (is the same as MyCamper’s booking number). You can find the booking number in the rental contract
  • Original report of the incident (police report, accident report)
  • Original bills and receipts
  • Payment details

 


Roadside assistance via the lessor’s insurance

 

Should roadside assistance already be covered in the lessor’s insurance, he or she will provide you with the necessary documents directly.

 

Coverage

The scope of cover varies from insurance policy to insurance policy.

 

Area of applicability

As a rule, Europe and countries bordering the Mediterranean. For details, please see the general terms and conditions of insurance of the lessor’s roadside assistance policy.


In case of a breakdown

Please contact the emergency helpline of the respective insurance company. You will receive the telephone number and the roadside assistance insurance policy from the lessor. Please have the following documents to hand:

 

  • Copy of the rental contract with information concerning the lessor and vehicle
  • Policy number (you will receive this from the lessor)
  • Original report of the incident (police report, accident report)
  • Original bills and receipts

 

 

Cancellation costs insurance

 

Coverage

The vehicle rental costs are insured if the trip is cancelled before the start of the trip. 

 

The following events are insured if you, as a tenant, are unable to commence your booked journey, provided that they occur after the booking has been completed (non-exhaustive list)


  • Serious illness, serious accident, unemployment or death a person travelling with him, the pet of the tenant or a person travelling with him.
  • Strike (subject to active participation) on the planned itinerary abroad, riots of any kind, quarantine, epidemics or elementary events at the travel destination, if these specifically endanger the life and property of the insured person.
  • Serious damage to the property of the insured person at his place of residence as a result of fire, natural disasters, theft or water damage, so that his presence at home is essential.
  • Failure or delay - both as a result of a technical defect or personal accident - of the public transport to be used to the place where the rented vehicle is picked up.


All insured events and details can be found in the Conditions of the Baloise.

 

Area of applicability

The cancellation insurance is limited to the camper rent concluded via MyCamper.

 

In case of a cancellation

In the event of cancellation, Baloise must be informed immediately. Any damage will be reported to Baloise either by telephone (0800 24 801 1 and +41 58 285 28 28 if there are connection problems abroad) or via online damage report (link in the confirmation e-mail of the camper rental). You should also report the cancellation to MyCamper and the rental company immediately.

 

The following documents, among others, must be submitted to Baloise.

  • Rental agreement and invoices for the cancellation costs
  • Detailed medical certificate, certificate of death or other official attestation
  • Payment details