Fairplay

MyCamper rules

 

Certain rules are required to ensure the safe and fair sharing of camper vans. Always show respect and trust whether you are a lessee or a lessor. Camper van sharing stands for a meaningful sharing of existing resources.

 

For lessees

 

You are reliable

As soon as you have completed a booking, the lessor will keep his or camper van free for you. You can cancel a booking only in emergencies and for a fee. We recommend that you take out cancellation insurance. After your holiday, please bring the camper van back as you found it: with a full tank and cleaned. Please be on time for the handover and return appointments.

 

You are communicative

Please enquire about the camper van as early as possible and tell the lessor exactly how you would like to organise your tour. Communicate courteously. If you have any problems, contact the lessor immediately. You will be able to reach the lessor for the duration of your rental. In the event of a breakdown or accident, call the breakdown service and, if necessary, the police. Also report the incident to the insurance company. You will receive the breakdown service and insurance numbers from the lessor or from MyCamper. Should anything be unclear to you at the time of handover or during the lessor's explanations, please ask.

 

You are trustworthy

Should you get a fine, please let the lessor know. Adhere to the road traffic regulations and the law. If there is a change in destination or in the number of passengers, keep the lessor informed about this.

 

You are careful

It is not a matter of course for someone to entrust you with his or her private camper and all its equipment. The lessor goes on holiday in his or her camper too and has invested a lot of money in it. The annual upkeep also costs a lot of money and time. Please therefore treat the camper and all its equipment with care and respect. Leave the camper behind exactly as you would want to find it. Then the lessor will be happy to entrust you with the camper again for your next holiday.

 

You are positive

Sharing instead of owning. MyCamper contributes to a more sustainable and meaningful form of consumption. Act in a positive and well-meaning way towards the lessor.

 

You are honest

After you have returned the camper, you can rate it and share your experience with others. Be honest and fair.

 


For lessors

 

You are reliable

Always keep the profile of your camper van up to date. Describe your camper van in detail, pointing out any special features. Enter the dates when you are using it yourself, so as not to receive booking requests that you have to refuse, thus disappointing lessees. Answer rental enquiries as quickly as possible. A fast response time helps you increase your rate of responses, so you will receive more enquiries. Please be on time for the handover and return appointments.

 

You are thorough

Take your time with the handover of the camper and the briefing so that you can explain everything to the lessee. Go through the handover checklist with the lessee and explain that your camper van is to be returned just as you handed it over: cleaned and with a full tank.

 

You are fair

After the lessee has cleaned your camper, filled it up and returned it undamaged, please make sure to return the deposit, as soon as possible. In the event of damage, try to resolve the problem in a fair and simple way without taking advantage of the situation.

 

You are contactable

Let your lessee have the contact details under which you can be reached during the rental period. In addition, you can also give the lessee an emergency number. Please leave the important documents and emergency numbers in your camper van for the lessee.

 

You are positive

Sharing instead of owning. MyCamper contributes to a more sustainable and meaningful form of consumption. Act in a positive and well-meaning way towards the lessee.

 

You are honest

After the camper van has been returned, you can rate the lessee. Be honest and fair. Your lessee will appreciate your rating, as it will give guidance to other lessors in terms of whether or not to entrust him or her with their camper.